The importance of measuring and monitoring healthcare quality is no longer in doubt. Yet quantifying healthcare quality is a complex and challenging process for which public and payer demands clearly exceed current capabilities. The conference presenters and participants articulated the view that healthcare professionals need to engage in efforts to evaluate quality of care to ensure its relevance and validity. From selecting patient cohorts to guiding analyses and interpretation, the entire process of quality assessment requires judgment and choices that should be influenced by the clinical realities of medical care, a perspective that clinicians uniquely possess. Accordingly, it is considered essential that healthcare providers acquire the knowledge to participate actively in the assessment of healthcare quality.
Accreditation is a process of review that healthcare organizations participate in to demonstrate the ability to meet predetermined criteria and standards of accreditation established by a professional accrediting agency. Accreditation represents agencies as credible and reputable organizations dedicated to ongoing and continuous compliance with the highest standard of quality. CIAC collaborates with industry experts to create standards to ensure that quality is maintained throughout all aspects of the organization.
Accreditation is regarded as one of the key benchmarks for measuring the quality of an organization. Preparing for accreditation gives the organization an opportunity to identify its strengths and opportunities for improvement. This process provides information for management to make decisions regarding operations in order to improve the effectiveness and efficiency of business performance.
With the continuous changes in health care, patients are in search of reputable providers that consistently offer the best quality care and demonstrate the ability to maintain compliance with national standards. Illustrate your organization’s ability to adjust to industry changes and add value to your organization with accreditation.
Accreditation Standards for Wellness Centres prepared by the technical committee contains complete set of standards for evaluation of Wellness Centres for grant of accreditation. The standards provide framework for quality of care for customers and quality improvement for Wellness Centres. The standards help to build a quality culture at all level and across all the functions of Wellness Centre. The standards focus on all aspects of service delivery like customer rights and education, infection control practices, trained and experienced staff, infrastructure, environment safety, processes and controls among many others, statutory & regulatory compliances. Accreditation results in high quality of care and customer safety. Customer satisfaction is regularly evaluated. Accreditation in a Wellness Centre stimulates a continuous improvement. It enables the Wellness Centre in demonstrating commitment to quality service. It raises community confidence in the services provided by the Wellness Centre. It also provides opportunity to wellness unit to benchmark with the best.
A “Quality Star Rating” provided to the accredited centres will provide confidence to the tourists and locals that the centres are providing services as per global standards and by credentialed staff(qualified and trained) and rights of customers are protected. Emphasis is given on infection control practices and environment safety aspects.